Frequently Asked Questions

Ordering and products

What does ZUDI Mobility sell?

We specialise in electric bikes, electric dirt bikes and electric scooters. Each category page is organised by vehicle type so you can compare the right products.

How do I know whether a model is available?

Availability is shown on each product page. Products marked out of stock cannot be purchased until inventory is replenished.

Can I get help choosing a model?

Yes. Contact our team through the Contact page and tell us how you plan to ride, your preferred range and your budget.

Custom electric bike

How does the custom build process work?

Select one of the two base configurations on the custom bike page, describe your preferred colours, finish, style and other requirements, then submit the request. No immediate payment is taken. Our team reviews the brief and contacts you to confirm feasibility, final specification, price and production timeline.

Can I provide a reference image?

Yes. The custom request form includes a field for a shareable reference link. You can also explain your inspiration in the customisation brief.

Delivery and support

Where does my order ship from?

The dispatch warehouse and carrier depend on the model, supplier and delivery destination. The applicable delivery information is confirmed for the selected product and destination.

Will I receive tracking?

When tracking is available for your shipment, it is sent to the email address used for the order.

I still have a question. How can I contact ZUDI?

Use the Contact page and include the product model in your message so our team can assist you more quickly.