Last updated: 14 September 2026
Currency and prices
Prices and orders are shown in the currency configured for the customer’s selected market. The European Union market is intended to use euros (EUR), while the United States market is intended to use US dollars (USD) once enabled. Taxes, delivery charges, remote-area surcharges and any other checkout costs are displayed before payment. A market is not opened for payment until its prices, shipping and legal requirements are configured.
Accepted payment methods
Available payment methods are displayed securely at checkout and may depend on the selected market, device, billing country and order value. Only the methods shown in the live checkout are active for that transaction. A wallet logo or technical availability outside checkout does not by itself confirm that a payment method is enabled.
Authorisation and security
Your payment may be subject to authorisation, identity verification and fraud screening by the payment provider. An order is not confirmed until payment has been authorised and ZUDI has accepted the order. ZUDI does not receive or store your complete card number; payment data is processed by Shopify and the relevant payment provider under their own security and privacy terms.
Failed or declined payments
If payment is declined, please verify your billing details or use another method displayed at checkout. Your bank or payment provider can explain a decline or temporary authorisation hold.
Refunds
Approved refunds are returned to the original payment method. Processing time after ZUDI issues the refund depends on the payment provider and your bank. See our Return & Refund Policy for eligibility and timing.
Contact
For payment questions, email support@zudimobility.com or call +351 961 935 759. Never send full card details by email or messaging services.