Last updated: 12 September 2026
Where we deliver
ZUDI currently delivers electric bikes, electric scooters and related products from an EU fulfilment warehouse to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Dispatch point
Orders are fulfilled from our EU warehouse:
Swiecko 43B
69-100 Swiecko
Poland
This is a fulfilment facility, not a public shop or an authorised return address. Please contact ZUDI before sending any item.
Delivery charges
Shipping charges and any remote-area surcharge are displayed at checkout before payment.
| Destination | Standard surcharge | Warehouse |
|---|---|---|
| Austria, Belgium, France, Germany, Italy, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Spain, Croatia, Czech Republic and Hungary | No standard surcharge | Poland |
| Romania, Estonia, Sweden and Denmark | €50 | Poland |
| Bulgaria, Latvia, Finland, Portugal and Greece | €80 | Poland |
| Slovakia and Slovenia | Calculated at checkout | Poland |
Oversized electric vehicles and lithium-battery shipments may attract an additional remote-area charge for certain islands, regions or postal codes. The amount shown at checkout applies.
Processing and transit times
Orders normally require 1–2 business days for processing. Tracking is generally uploaded within 48 hours after dispatch. Transit usually takes 4–7 business days, giving an estimated total delivery time of 5–9 business days.
Delivery estimates are not guaranteed and may be affected by carrier capacity, weather, public holidays, address issues or transport restrictions. If a material delay occurs, we will contact you and explain the available options.
Carriers, tracking and signature
Depending on the parcel, destination and availability, we use DPD, UPS or FedEx. When the order leaves the warehouse, tracking information is sent to the email address used at checkout. You may track the parcel through the carrier or at 17TRACK.
Shipments containing e-bikes or other high-value lithium-battery products normally require a signature or another carrier-approved confirmation of receipt. Please do not ask the carrier to leave these parcels unattended.
Multiple parcels and inspection
Large orders may arrive in more than one parcel. Inspect the package on delivery and photograph visible damage before opening where possible. Report missing or damaged goods promptly to support@zudimobility.com. Your mandatory consumer rights are not affected by a delayed report.
Risk and address accuracy
ZUDI remains responsible for the goods until you, or a person designated by you other than the carrier, receives them, except where you independently appoint a carrier not offered by ZUDI. Please verify your delivery address before payment. Contact us immediately if a correction is required; changes may not be possible after dispatch.
Contact
support@zudimobility.com
+351 961 935 759