Terms of Sale

Last updated: 18 September 2026

1. Seller

ZUDI Mobility is the commercial/trading name used by the individual operator of this online store in Portugal. The activity is currently carried out in an individual capacity and ZUDI Mobility is not, at this stage, a separate incorporated company.

Portuguese taxpayer number (NIF): 330525573
Correspondence address: Largo de São Pedro 46, 8000-147 Faro, Portugal
Email: contact@zudimobility.com
Phone / WhatsApp: +351 923 354 756

Tax invoices are issued under the legal fiscal name of the individual operator registered with the Portuguese Tax Authority and the NIF above.

2. Application

These terms apply to consumer purchases made through the ZUDI online store. They operate together with the product page, order confirmation, Shipping Policy, Return & Refund Policy, Warranty Policy and Terms of Service. Mandatory consumer law prevails if any provision conflicts with it.

3. Product and configuration

Please review the model, colour, battery, motor, accessories and other options before ordering. Product images may show optional accessories or examples of custom work. Only the configuration stated in the cart and order confirmation is included.

For a made-to-order product, we will confirm the requested specifications. Goods made to your specifications or clearly personalised may be excluded from the statutory withdrawal right where applicable and disclosed before purchase.

4. Ordering and contract formation

After checkout, you receive an acknowledgement that we received your order. This does not necessarily mean the order has been accepted. The sales contract is formed when ZUDI expressly accepts the order or dispatches the goods, whichever occurs first. We may reject an order for a legitimate reason and will refund any payment collected.

5. Prices, taxes, payment and invoices

Prices are shown in the currency configured for the selected market. Applicable taxes are included where required or stated. Delivery fees, remote-area surcharges and other checkout costs are displayed before you submit the order. Payment methods available to you appear at checkout. Payment must be authorised before fulfilment.

A fiscal invoice is issued for each completed sale in accordance with the operator’s Portuguese tax obligations. Where a customer wishes their taxpayer number or business details to appear on the invoice, they should provide the correct billing details at checkout or contact us promptly after placing the order.

6. Availability

Stock information may change. If a product becomes unavailable after ordering, we will contact you promptly and offer an appropriate alternative, a revised delivery date or a refund.

7. Delivery and risk

We deliver to the countries stated in our Shipping Policy. Estimated processing and transit times are not guaranteed dates unless expressly agreed. Risk of loss or damage remains with the seller until you, or a person designated by you other than the carrier, takes physical possession, except where you independently appoint a carrier not offered by us.

8. Cancellation and withdrawal

You may request operational cancellation before dispatch as described in our Cancellation Policy. Eligible consumers may also withdraw from a distance purchase within 14 days after delivery, subject to statutory exceptions. The procedure, return costs and refund timing are stated in our Return & Refund Policy.

9. Conformity and warranty

Goods must conform to the contract. For purchases governed by Portuguese law, the seller is responsible for a lack of conformity that becomes apparent within three years of delivery under Decree-Law No. 84/2021. Consumers in other EU or EEA countries may benefit from different or additional mandatory protections. Our Warranty Policy explains how to submit a claim and does not restrict mandatory rights.

10. Customer responsibilities

You must provide accurate contact and delivery information, use the correct charger, follow the manual and safety instructions, maintain the product appropriately and comply with local road-use rules. These responsibilities do not remove rights arising from a defect or lack of conformity for which the seller is responsible.

11. Complaints and dispute resolution

Portuguese law applies, without depriving consumers in another EU or EEA country of mandatory protections available in their country of residence. Contact contact@zudimobility.com first if you have a complaint so we can seek a prompt solution.

You may also use the Portuguese Electronic Complaints Book at www.livroreclamacoes.pt. For consumer disputes within the Algarve, information on CIMAAL is available at www.consumoalgarve.pt.