Last updated: 18 September 2026
Customer complaints
If you have a concern about an order, product, delivery, return or warranty matter, you can contact us at contacto@zudimobility.com. We will try to resolve the matter directly and promptly.
Electronic Complaints Book
Consumers can submit a formal complaint through the official Portuguese Electronic Complaints Book:
Access the Electronic Complaints Book
Alternative dispute resolution
For consumer disputes within the Algarve, the competent consumer alternative dispute resolution entity is:
CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
www.consumoalgarve.pt
Email: info@consumoalgarve.pt
Phone: +351 289 823 135
Use of an ADR entity does not remove any rights you may have under applicable consumer law or the right to use the courts where available.